Effective date: January 22, 2026
Philia Technologies is committed to protecting privacy and being clear about how information is collected, processed, and retained. This Privacy Policy explains how we handle data across our marketing website, software products, and venture-backed platforms.
1. Information we collect
Depending on the product or interaction, we may collect the following categories of data:
- Business information: names, business details, inventory or service data, and operational details shared during onboarding or product use.
- Customer interaction data: information exchanged through AI agents, dashboards, inquiry forms, or support channels.
- Usage and analytics data: information such as feature usage, response times, conversion behavior, and diagnostic logs that help us improve the system.
- Payment metadata: payment reference numbers, timestamps, amounts, and reconciliation records. We do not store M-Pesa PIN data or full card details.
2. How we use information
- To provide, operate, and support Philia products and venture platforms.
- To improve workflow quality, product reliability, and interface clarity.
- To communicate about onboarding, support, updates, and commercial inquiries.
- To maintain system security, troubleshoot issues, and comply with legal obligations.
3. Third-party services and infrastructure
Some functionality depends on third-party providers such as Meta platforms, Safaricom M-Pesa, Airtel Money, hosting providers, analytics tools, and communication channels. Those providers process data according to their own policies and legal obligations.
For external privacy references, you may review WhatsApp's privacy policy and Safaricom's privacy policy.
4. Data security
We use commercially reasonable safeguards, including encrypted transmission, controlled access, and operational monitoring, to protect the information entrusted to us. No internet-based system can guarantee absolute security, but we aim to reduce risk through disciplined product and infrastructure practices.
5. Data retention
We retain data only for as long as needed to operate the service, support the client, meet contractual commitments, or comply with law. Unless a longer retention period is required, terminated account data is generally deleted within 90 days.
6. Data rights
Subject to applicable law, including the Data Protection Act of Kenya, individuals may request access, correction, deletion, or portability of personal data, and may object to specific processing activities where legally permitted.
7. Cookies and analytics
Our website and products may use cookies or similar technologies for session management, performance measurement, and product improvement. You can manage cookies through browser settings where applicable.
8. Policy updates
We may revise this Privacy Policy from time to time. When material updates are made, the effective date on this page will be updated accordingly.
9. Contact
- Email: philiatechnologieske@gmail.com
- Phone: +254 708 116 809
- Business: Philia Technologies
- Location: Nairobi, Kenya